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100% remote IT support for small businesses

Your Microsoft 365 in order. Your team, answered within hours.

Level 1 and 2 help desk, Microsoft 365 administration and security reviews. All remote, with published prices and every change documented.

Request a proposal See pricing
3 business hoursFirst response on monthly plans
100% remoteNo on-site visits or travel costs
English and SpanishUS and Latin America
Published pricesKnow the cost before we start

Services

Four ways to put your IT in good hands

Start with a one-off task or a security review, and move to a monthly plan when you need it.

Monthly plan

L1 and L2 help desk

Your team writes in and we solve it. Built for day-to-day requests, not emergencies.

  • Passwords, MFA and locked accounts
  • Outlook, Teams, OneDrive and SharePoint
  • Windows PCs through remote access
  • Network printers: IPs, drivers and queues
  • Monthly report of everything handled
First response within 3 business hoursfrom $400/mo
Fixed price

Microsoft 365 users and licenses

The admin tasks that eat the most time, done and documented in one to three days.

  • Employee onboarding and offboarding
  • License assignment and cleanup
  • Shared mailboxes and delegation
  • Password and MFA resets
Delivered in 1 to 3 daysfrom $40
Fixed price

Security and license audit

A read-only review of your Microsoft 365. We change nothing: we show you what to fix first.

  • MFA, admin roles and legacy authentication
  • Mail forwarding and external sharing
  • Unused paid licenses and Secure Score
  • PDF report and a 30-minute call
Delivered in 3 to 5 business daysfrom $149
Fixed price

Security quick fixes

The changes that cut the most risk, applied with your approval and a before-and-after record.

  • MFA for every user
  • Block legacy sign-ins
  • Stop external email forwarding
  • DMARC record for your domain
Based on number of usersfrom $150

How it works

One request, one owner, one record

Your team writes by email. We reply within 3 business hours, solve it over remote access and leave everything on record.

L1First contact

Common requests that are solved quickly: passwords, MFA, email, Teams, new users, printers and software on the PC.

L2Deeper issues

What needs more analysis: tenant configuration, SharePoint and OneDrive permissions, security policies and recurring faults on a PC.

What we don't do. No on-site visits and no 24/7 on-call. We don't do migrations or cabling either. If your request is out of scope, we tell you before charging.
#BF-0142 · L1Illustrative example

"I can't get into Outlook since I changed my phone"

  1. Request receivedArrives by email and is logged.
  2. First responseWe confirm identity with the authorized contact.
  3. MFA resetThe user registers the new phone and signs back in.
  4. Closed and documentedGoes into the monthly report.
First response: 39 minWithin the 3 h target

Pricing

Prices in the open, in US dollars

One-off jobs have a fixed price based on number of users. The monthly plan is quoted to fit.

Monthly support plan

L1/L2 help desk and Microsoft 365 administration for your whole team.

Monthly planfrom $400
First response3 business hours
CoverageMonday to Friday
Get a quote

Security and license audit

Read-only. Includes PDF report and a 30-minute call.

Up to 25 users · launch price$249$149
26 to 75 users$449
76 to 150 users$699

Users and licenses

Onboarding, offboarding, licenses, shared mailboxes and delegation.

Up to 3 users · 1 day$40
Up to 10 users · 2 days$90
Up to 25 users · 3 days, with report$200

Security quick fixes

MFA, legacy sign-in block, external forwarding and DMARC.

Small team$150
Mid-size team$300
Larger team$450

Regional pricing is available for companies in Latin America. Ask us and we'll send the table for your country.

Who is behind it

A small practice with a direct line

Bluefaro IT grew out of daily support work. Since 2023 we have supported more than 40 Microsoft 365 tenants for a US service provider, and that routine is what we now offer directly to small businesses.

You always talk to the person doing the work. We ask for the least access needed and hand it back when we finish.

Esteban BarrientosFounder · Microsoft 365 and support. 10+ years in systems administration.

Contact

Tell us what your team needs

Write to us with your number of users and what is taking up your time. We reply with a proposal and a price, no strings attached.

[email protected]