Terms of Service

Last updated: November 10, 2026

These terms describe how we work. Each service is delivered under the proposal or contract we agree with you; if there is a difference, the signed document applies.

What we do

Remote level 1 and 2 IT support, Microsoft 365 administration and security reviews. All work is remote: we do not make on-site visits.

Hours and response times

We work Monday to Friday during business hours. On monthly plans, the first-response target is 3 business hours. It is a target to respond, not to resolve, and it is not an on-call or 24/7 emergency service.

What we need from you

• An authorized contact who can approve changes.
• A dedicated admin account in your Microsoft 365, with the least permissions needed and MFA.
• Valid licenses and backups of your information. We do not sell licenses and are not responsible for your backups.

Changes to your environment

Changes that affect your organization (for example, requiring MFA or blocking forwarding) are made only with your approval. Audits are read-only: they change nothing.

Prices and payment

Published prices are in US dollars and exclude taxes. One-off jobs are paid as set out in the proposal. Monthly plans are billed monthly in advance and can be cancelled with 30 days’ notice. On contracts longer than one year, the rate is reviewed annually.

What is not included

Migrations, cabling, hardware purchases, penetration testing, compliance certifications and anything not listed in the proposal. If your request is out of scope, we tell you before charging.

Confidentiality

We treat everything we see in your environment as confidential. Details are in Privacy and security.

Liability

We work with professional care, but no IT service can guarantee that incidents will not happen. Our liability is limited to the amount paid for the service in the three months before the event, except in cases of wilful misconduct or gross negligence.

Contact

Write to us at [email protected].